FAQ
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Fees. No upfront cost to launch. Sprint Raise earns a percentage of funds raised, with the applicable campaign fee clearly disclosed before launch. Donors may also elect to contribute toward payment-processing costs.
Refunds. Donations are generally final and non-refundable. Donors who believe a donation was made in error, was duplicated, or was unauthorized should contact Sprint Raise promptly at info@sprintraise.com. Sprint Raise may issue a refund when appropriate, subject to payment-processor rules, campaign status, and whether funds have already been distributed. Refunds are not guaranteed solely because a donor changes their mind.
Payout timing. After a campaign closes, funds are generally subject to a 14-day settlement and review period before becoming eligible for payout. Payout timing may be extended when necessary for payment processing, refunds, disputes, chargebacks, account or identity verification, fraud/risk review, or other legal/compliance requirements.
Still have questions?
Talk to Sprint Raise and we'll walk you through how a campaign would work for your team.